Terms and conditions

These General Terms and Conditions (hereinafter: GTC) set out the rights and obligations of the Customer (hereinafter: Customer) using the electronic commerce services provided through the sidexis.hu website by Molnár Csaba egyéni vállalkozó (registered office: 2643 Diósjenő, Jog utca 2., tax number: 49306163132) (hereinafter: Company or Service Provider). (The Service Provider and the Customer are hereinafter collectively: the Parties). The GTC apply to every legal transaction and service that takes place through the sidexis.hu website, regardless of whether performance is from Hungary or from abroad, by the Service Provider or by a contractor of the Service Provider.

1. General information, formation of the contract between the Parties

1.1. The scope of these GTC covers every electronic commerce service provided in the territory of Hungary that takes place through the electronic shop (hereinafter: Webshop) on the sidexis.hu website (hereinafter: Website). The scope of these GTC also covers every commercial transaction in the territory of Hungary concluded between the Parties specified in this contract. Purchases in the Webshop are governed by 2001. évi CVIII. törvény (“Ektv.”) on certain issues of electronic commerce services and information society services.

1.2. Purchases in the Webshop may be made by placing an order electronically, in the manner specified in these GTC.

1.3. A significant part of the Webshop services is available to every user without registration. Certain services, however, are subject to registration (and then login), to which anyone is entitled in accordance with these GTC. These services apply to the wholesale interface and to registered buyers. Registration is not required to place an order.

1.4. The Service Provider accepts the guest Customer’s order (offer) by a separate acceptance e-mail (confirmation e-mail), in which the Customer is informed, among other things, of the formation of the contract and of the expected delivery time. After the order is placed, the contract may be modified or cancelled freely and without consequence until performance. This is possible by telephone and by electronic mail. The contract concluded in Hungarian between the Parties upon purchase of the goods qualifies as a contract in writing; the Service Provider files it and retains it for 5 years after its formation. For registered Customers, no separate acceptance e-mail confirmation is required; after clicking the “Order” button, the contract qualifying as a written contract is formed immediately between the Customer and the Webshop.

1.5. Customer service and personal collection of orders

• Office address: 2643 Diósjenő, Jog utca 2.
• Phone number: +36 30 548 9606
• Opening hours: by prior arrangement
• Our central e-mail address: csaba.molnar@sidexis.hu

2. Registration

2.1. Registration may be completed under the Registration menu item on the Home page by filling in the form there, which consists of two parts. A preliminary data request (a freely chosen username, a real e-mail address and a chosen password are required) is followed, after clicking the link sent in the e-mail serving to validate the registration, by a more detailed personal form, which may also be completed before orders are placed. By registering on the Website, the Customer declares that they have read and accept the terms of these GTC and of the Privacy Notice published on the Website, and consents to the processing described in the Privacy Notice.

2.2. The Service Provider bears no liability whatsoever for delivery delays or other problems or errors attributable to data provided incorrectly and/or inaccurately by the Customer. The Service Provider bears no liability for damage arising if the Customer forgets their password, or if it becomes accessible to unauthorised persons for any reason not attributable to the Service Provider. The Service Provider treats every registration as a separate legal person. Previously recorded data may be changed after login, in the Modify personal data menu item available after clicking the Personal settings link, which may also affect the data of active orders. The Service Provider bears no liability whatsoever for damage or error arising from the Customer changing the registered data.

3. Ordering

3.1. The essential properties and characteristics of the goods to be purchased, and instructions on the use of the goods, may be learned from the information page of the specific item, with the proviso that the detailed actual properties of the goods are contained in the user manual enclosed with the product. Performance by the Service Provider is deemed to be in accordance with the contract if the product has more favourable or advantageous properties than those described on the website or in the user manual. If you have any questions about the goods before purchase, our customer service is at your disposal. If you need more information than that published on the website about the quality, essential properties, use or usability of any goods in the Webshop, please contact our customer service, whose details and contact information are in point 1.5.

3.2. The purchase price is always the amount indicated next to the selected product, which, unless otherwise marked, already includes value added tax. The purchase price of the products does not include the cost of delivery.

3.3. The Service Provider reserves the right to change the prices of products that can be ordered from the Website, with the proviso that the change takes effect at the same time as it appears on the Website. The change does not adversely affect the purchase price of products already ordered.

3.4. If, despite all due care by the Service Provider, an incorrect price appears on the Webshop interface, in particular an obviously erroneous price, e.g. one that differs significantly from the product’s well-known, generally accepted or estimated price, or a price of “0” HUF or “1” HUF appearing due to a system error, then the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in knowledge of which the Customer may withdraw from the intention to purchase.

3.5. We accept orders through the Service Provider’s website from a registered or guest Customer. Our system accepts an order only if the Customer fills in every field required for the order in good faith with real data, and, in the case of our guest Customers, if they confirm the confirmation message. (If the Customer fills in a field incorrectly or incompletely, they receive an error message from the Service Provider.) The Service Provider bears no liability whatsoever for delivery delays or other problems or errors attributable to order data provided incorrectly and/or inaccurately by the Customer.

3.6. An order may be placed in the Webshop both as a guest buyer without registration and, after registration, by logging in, using the Cart. The Customer may place selected products in their Cart using the “Add to cart” link on the page presenting the detailed data of the product that appears after clicking the individual products. The contents of the Cart may be modified after clicking the “Cart” link, where the desired quantity of each product may be specified, and the contents of the Cart may be modified or deleted. Once the Customer has finalised the contents of the Cart, they place the order by clicking the “Order” button. After clicking the “Back” link on the summary page, the Customer may again modify the contents of their Cart and their other data as required. The order is placed and the offer is sent after clicking the “Order” button on the Cart summary page.

3.7. After the Customer’s purchase offer (order) arrives, the Service Provider is obliged to confirm the purchase to the Customer electronically (by e-mail), which takes place as set out in point 1.4. If this confirmation does not reach the Customer within 48 hours of sending the offer, the Service Provider’s obligation to keep the offer open, and any obligation of the Customer, automatically ceases without any further condition. If the order confirmation message does not arrive, please contact our customer service.

4. Delivery and payment terms

4.1. The Service Provider delivers the goods ordered and requested for home delivery using its own vehicle or by using a carrier company. The freight charge is borne by the Customer in such a way that the freight charge is indicated on the invoice. You may find our current delivery charges at https://sidexis.hu/szallitasi-dijak. If several orders arrive from the same Customer on the same day, these are taken into account separately for the purpose of the home delivery fee. If the Customer indicates this when placing the second order and, based on the Service Provider’s feedback, it is still possible, the Service Provider may merge the orders; already dispatched packages cannot be merged afterwards. The Service Provider reserves the right to change the delivery fee, with the proviso that the change takes effect at the same time as it appears on the Website. The change does not affect the purchase price of products already ordered.

4.2. After the order can be fulfilled, the Service Provider provides the Customer with the opportunity to choose a delivery time, which does not designate a specific time, but only serves to select an approximate delivery interval. The Service Provider is not in a position to undertake delivery at a specified hour. The delivery deadlines published on the Website are for information only; the actual delivery deadline is in every case stated in the order confirmation.

4.3. Certain products may also — based on the Customer’s prior indication — be collected in person at the Service Provider’s warehouse specified in point 1.5.

4.4. Services ordered on the Website are performed by the Service Provider at the location stated in the order confirmation sent to the Customer by e-mail.

4.5. I acknowledge that the following personal data stored by the controller Molnár Csaba egyéni vállalkozó, 2643 Diósjenő, Jog utca 2. in the user database of https://dentalservice.neosite.hu will be transferred to SimplePay Zrt. as processor.
The scope of data transferred by the controller is as follows:

1. Name (name of the buyer/cardholder)
2. Phone number
3. E-mail address
4. Billing and/or shipping address (name, postcode, city, street, house number)
5. Purchase data (transaction identifier, amount, currency)

4.6. The nature and purpose of the processing carried out by the processor can be viewed in the SimplePay Privacy Notice at the following link:
https://simplepay.hu/adatkezelesi-tajekoztatok/

5. Right of withdrawal, method, consequences

5.1. A person qualifying as a consumer may withdraw from the contract within 14 working days without giving reasons. The method of this is provided for by 17/1999. (II.5.) Korm. rendelet on contracts concluded between absent parties. The Customer may exercise the right of withdrawal from the day on which they took over the goods. The right of withdrawal may also be exercised in the case of personal collection. The Customer may communicate their declaration of withdrawal to the Service Provider at the telephone number, postal address or e-mail address indicated among the Service Provider’s details. When exercising the right of withdrawal, the Customer must arrange for the return of the product at their own cost. The Customer may not return the product affected by withdrawal to the Service Provider by cash on delivery; the Service Provider does not accept cash-on-delivery collection. In the event of withdrawal, the Service Provider may claim from the consumer compensation for damage arising from use of the goods other than in accordance with their intended purpose. Apart from these, the Customer bears no other cost in connection with withdrawal. Please always return the product to 2643 Diósjenő, Jog utca 2.! The Service Provider refunds the amount paid by the Customer in accordance with the applicable legislation, without delay, but no later than within 30 days following withdrawal, in full.

5.2. The Customer may not exercise the right of withdrawal:

• in the case of the sale of a product that is bound to the person of the Customer, or that was produced on the basis of the Customer’s instructions or at their express request, or that by its nature cannot be returned
• if the Customer has opened the packaging, and in further cases specified by legislation.

5.3. The provisions of this point apply only to our Customers concluding a contract for purposes falling outside their economic or professional activity (consumers).

6. Guarantee, warranty

6.1. Mandatory guarantee, warranty

The Service Provider is subject to a guarantee obligation in respect of its products on the basis of the Civil Code and 151/2003. Korm. rendelet
In the case of a consumer contract, according to the Civil Code the entitled person may enforce warranty rights within a six-month limitation period from the time of performance; in the case of a consumer contract, however, the limitation period is two years. In the case of a consumer contract, the entitled person may submit their complaint within two months of discovering the defect.

6.2. The Customer may enforce rights attached to the guarantee during the guarantee period from the time of performance by the Service Provider (the day of handover-takeover or of commissioning).

6.3. The Customer is entitled to enforce rights attached to the guarantee only upon presentation or handover of the invoice issued by the Service Provider at the time of taking over the product to certify payment. The Customer must prove the fact of purchase beyond any doubt.

7. Liability

The information on the Website has been posted in good faith, but it serves informational purposes only; the Service Provider does not accept liability for the accuracy or completeness of the information. The Customer may use the Website solely at their own risk, and accepts that the Service Provider does not accept liability for pecuniary and non-pecuniary damage arising during use, beyond liability for breach of contract caused intentionally, by gross negligence, or by a criminal offence, and for breach of contract damaging life, physical integrity or health. The Service Provider excludes all liability for the conduct of users of the Website.

The Customer is fully and exclusively responsible for their own conduct; in such a case the Service Provider fully cooperates with the acting authorities in order to detect infringements. The Service Provider is entitled, but not obliged, to check content that Customers may make available during use of the Website, and is entitled, but not obliged, to look for signs of unlawful activity in respect of published content.

Due to the global nature of the Internet, the Customer accepts that during use of the Website they act taking into account the provisions of the applicable national legislation as well. If any activity connected with use of the Website is not permitted under the law of the Customer’s state, liability for the use rests exclusively with the Customer.
If the Customer notices objectionable content on the Website, they are obliged to report it to the Service Provider without delay. If, in the course of proceeding in good faith, the Service Provider finds the report well-founded, it is entitled to delete or modify the information without delay.

8. Copyright

8.1. The Website is protected by copyright. The Service Provider is the copyright holder, or an authorised user, of all content displayed on the Website and in the course of providing the services available through the Website: any copyright work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website interface, the software and other solutions used, ideas and implementation).

9. Means of enforcing rights

9.1. Customer service: the customer services indicated in point 1.5.

9.2. Other means of enforcing rights

Complaints to the consumer protection authorities.

If the Customer notices a violation of their consumer rights, they are entitled to lodge a complaint with the consumer protection authority competent according to their place of residence. After assessing the complaint, the authority decides on conducting consumer protection proceedings. Conciliation board. For the out-of-court, amicable settlement of a consumer dispute relating to the quality and safety of products and the application of product liability rules, and to the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation board operating alongside the professional chamber competent according to their place of residence.

Fogyasztóvédelmi Főfelügyelőség
(1052 Bp., Városház u.7., tel.:318-2681)

Borsod-Abaúj-Zemplén Vármegyei Kereskedelmi és Iparkamara mellett működő Békéltető Testület
Registered office: 3525 Miskolc, Szentpáli u. 1.
Postal address: 3501 Miskolc, Pf. 376.
Phone: +36 46 501 090 (105. mellék, új ügyek); +36 46 501 871 (folyamatban lévő ügyek)
Web: www.bekeltetes.borsodmegye.hu

Court proceedings.

The Customer is entitled to enforce a claim arising from a consumer dispute before a court in civil proceedings according to the provisions of 1959. évi IV. törvény on the Civil Code and 1952. évi III. törvény on the Code of Civil Procedure.

10. Miscellaneous

10.1. The security level of the Webshop is adequate and its use does not present a risk; however, we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, and install the security updates of the operating system. Purchasing on the Website presupposes that the Customer knows the technical and technological limitations of the Internet and accepts the possibility of errors accompanying the technology.

10.2. The Service Provider is entitled at any time to unilaterally amend the terms of these GTC. The Service Provider informs users of the amendments by e-mail before they enter into force. When the amendments enter into force, registered users must expressly accept them upon logging in to the site in order to use the site.