Svc. Handpieces
Handpiece service
Repair, bearing replacement, seal replacement and full overhaul of turbines, contra-angles and micromotors. After inspection we issue a quote, and we start work only after approval.
- Bearing and seal replacement with genuine parts
- Check of speed, torque and water spray
- Written inspection report for every job
- Loaner device during repair, by arrangement
Svc. Treatment centres
Treatment centre service and installation
Commissioning, relocation, annual inspection and troubleshooting. The water system, suction system, hydraulics and electronics are all covered in a single inspection.
- Installation and training for the practice team
- Water system disinfection and descaling
- Check of the suction system and compressor
- Replacement of wear parts before a fault occurs
Svc. X-ray
X-ray, panoramic and CT
Installation, calibration and service of intraoral units, panoramic X-ray machines and CT scanners, keeping image quality and radiation-protection documentation in order.
- Installation based on a site survey
- Image-quality check, sensor and detector inspection
- Help compiling radiation-protection documentation
- Connection to the image archive, network settings
Svc. CAD/CAM
CAD/CAM systems and scanners
Commissioning, coordination and service of intraoral scanners, milling machines and furnaces, so the digital workflow operates as a single chain.
- Scanner calibration and software update
- Milling-machine maintenance, tool and filter replacement
- Setup of material libraries and milling parameters
- Training until the first in-house jobs are completed
Svc. Sidexis
Sidexis and IT support
Sidexis 4 installation, version updates, network setup and data backup. An IT team supports the service work, so the equipment and the system behind it are put right together.
- Installation, update, workstation setup
- Image-archive backup and restore check
- Sorting out the network, permissions and ports
- Remote help when an on-site visit is not needed
How we work
From the report to the closed work order
01
Report
You describe the fault symptoms and the equipment type by phone or e-mail.
02
Initial assessment
We call you back and decide whether remote help is enough, or an on-site visit is needed.
03
Repair
We carry out the work at an agreed time, fitted around the practice schedule.
04
Documentation
A work order covering the work done, the parts replaced and the next steps.
Maintenance contract
Predictable operation, with plannable costs
With an annual contract, inspections happen on time, and faults show up well before a shutdown. Calls from contracted partners always go first.
Annual inspection
Inspection of every contracted device, with a report and replacement of wear parts.
Priority on fault reports
Reports from contracted partners go first; faults that stop treatment are handled out of turn.
Transparent billing
A known hourly rate and call-out fee in advance, with an itemised work order for every job.